Connect the scanner directly to the computer’s USB port or through one hub only. The scanner may not work properly when connected to the computer through more than one USB hub.Your system may not work properly if you use a USB cable other than the one that came with your scanner. Wait until the status light turns green to indicate that the scanner is ready to scan. Ensure that “Windows Image Acquisition” service is running.Problems, improve how your computer works, or enhance your computing experience. Updates are additions to software that can help prevent or fix Install all pending updates on the computer. I suggest you sign out from the current user account, restart the pc and sign in to the Microsoft account and check the status of the issue. Thank you for posting your query on Microsoft Community.
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